Privacy policy
Last updatded: June 20th, 2025
At Pip Sender, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data. We've kept it clear and simple so it's easy to understand.
1. Information We Collect
When you use Pip Sender, we may collect the following types of information:
Personal Information
- Name
- Email address
- Login credentials (encrypted)
Subscription & Payment Details
- Payment method information (processed securely by our payment provider - we do not store card numbers)
- Billing history
Service & Usage Information
- Connected account identifiers (e.g., Telegram chat IDs, Webhook URLs, MT4/MT5 connection details)
- Logged activity related to alerts, messages, and automated actions
- IP address, device type, and browser details (for security and analytics)
Optional Support or Contact Data
- Messages sent to support
- Feedback or requests you provide
We only collect what is necessary to operate the service - nothing excessive or unrelated.
2. How We Use Your Information
We use your information to:
- Provide and operate Pip Sender's features
- Process trading alerts, execute actions, and send notifications
- Manage your account and subscription
- Respond to support requests or inquiries
- Maintain platform reliability, performance, and security
- Improve user experience and service functionality
- Comply with legal or regulatory obligations
We do not sell, rent, or share your personal data for advertising.
3. Data Security
We take your security seriously and use industry-standard practices to protect your data, including:
- Encrypted communication (HTTPS/SSL)
- Secure credential storage
- Limited access to production systems
- Monitoring for unauthorized access
- Regular updates, patches, and backups
You are responsible for safeguarding your own account credentials.
4. Data Retention
We only retain your data for as long as needed to:
- Provide active service access
- Meet legal, tax, or compliance obligations
- Resolve disputes or enforce agreements
5. Third-Party Services
We use trusted third-party providers to help deliver our service. These may include:
- Payment processors (e.g., PayPal)
- Hosting and infrastructure providers
- Analytics or logging tools
- Communication and email services
These providers only receive data essential for their role and must protect it. We do not allow third parties to use your data for their own marketing.
6. Cookies & Tracking Technologies
We may use cookies or similar technologies to:
- Authenticate your sessions
- Remember preferences
- Improve performance and usability
- Analyze feature usage
You can control or disable cookies in your browser settings, but some features may not function properly without them.
7. Your Rights
Depending on your region, you may have the right to:
- Access your personal data
- Update or correct your information
- Request deletion of your account or data
- Restrict or object to certain processing
- Withdraw consent when applicable
To exercise these rights, contact us directly.
8. Children's Privacy
Pip Sender is not intended for individuals under the age of 18. We do not knowingly collect information from minors. If you believe a child has provided personal data, please contact us so we can delete it.
9. International Users
If you access the service from outside our hosting region, your information may be transferred and processed in another country. By using Pip Sender, you consent to these transfers as needed to provide the service.
10. Changes to This Policy
We may update this Privacy Policy occasionally. When changes are made, we will:
- Update the "Last Updated" date
- Post the revised version on this page
Your continued use of the service after updates constitutes acceptance.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us here